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Shipping & Returns

SHIPPING POLICY

FREE SHIPPING ON ALL ORDERS OVER $75.

FLATE RATE $5.95

10% OFF ON ORDERS OVER $500.

After your order is placed, you will be emailed a receipt. When your order is processed, you will receive another email with the tracking number linked to the USPS website, where you can view delivery status. You can also view the status of of your order by visiting www.stefanieg.com and logging in to My Account with your user ID and password. Click on "view my order".

All STEFANIE G. orders are shipped on business days (Monday through Friday, excluding major holidays)sent via USPS ground shipping ($5.95) are processed and shipped with 3 - 5 business days, depending on product availability. Most ground shipments are delivered within 7 - 10 business days from the orders shipping date.

The following orders may result in delayed shipping:
Incorrect shipping address
Shipping address does not match billing address
Payment delay or issue
Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
UPS failure to deliver (e.g. severe weather conditions)

Most of the products are all shipped out together in one box and will arrive at the same time. If the order is large and is shipped in more than one package, they may arrive separately-although that is rare. If you log in to your account, you can see the number of tracking numbers listed for your order. That determines the number of packages that were shipped. On the UPS website, you can also see the estimated delivery date for each package. Gift Certificates are shipped from a separate location than the other products and arrive separately.

At STEFANIE G. online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. We are sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. we apologize for any inconvenience. Orders shipped to APO/FPO and PO Box addresses can only be delivered via ground shipping. We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

RETURN POLICY

If for any reason you are not satisfied with your STEFANIE G. BEVERLY HILLS purchase, simply return it within 15 days of your the purchase date. There are very few exceptions (see details below). The steps are simple: Contact our customer care team via email at customercare@stefanieg.com to obtain a return authorization #. This is very important since stefanieg.com will not process any returns without an authorization #.

Package your return item in a well padded envelope or box to prevent damage in transit, and enclose a note with both return authorization and order number inside your return package. Remember we can only credit you for the items received back in our warehouse. All returns should be addressed to: STEFANIE G. Beverly Hills 9667 Wilshire Blvd. Beverly Hills.CA, 90212. Important: Be sure to write your return authorization # on the outside of your package.

Ship the package to us via United States Postal Service (USPS), We are sorry but return shipping fees are not refundable. Important: Please keep tracking info for your records.

Once your return is received and inspected by our distribution center Customer care will process your return. You should see a credit to your card within one billing cycle.

Please note: Only products purchased on stefanieg.com may be returned for a refund. Sorry, but we do not accept returns on StefanieG. Beverly Hills seasonal palettes, sets, last call or discounted items. Items will be marked as non-returnable. For orders exceeding $300 a maximum of 60% of the orders total value can be returned.

You must return the item/s purchased, you must include the free gift in your return.

stefanieg.com does not process exchanges at this time. If you have questions about returns or damages, please contact our customer care team via email at customercare@stefanieg.com

Out of stock?

Dont you hate it when that happens? If an item you have selected is temporarily out of stock at the time of your order, you will be unable to add it to your shopping bag. But dont despair, because often times a new shipment will be arriving soon! Please send us an email at customercare@stefanieg.com to inquire when the item will be available for purchase.

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